Introduction RCA stands for Root Cause Analysis. It is a widely used term in SCOT by both you (as part of Metro team) and your Suppliers for identifying...

Priority order to be considered on FOLs by system: 1. Exclusion flags (FOL_LATE_EXCLUSION_FLG and FOL_NOT_DEL_EXCLUSION_FLG) 2. RCA code from Admin ...

Priority order considered by system on FOLs when calculating Net OTIF What FOL data does SCOT prioritise when calculating the Net OTIF? 1. Exclusion...

This article explains how to update Failed Order Lines (FOLs) which have been generated in SCOT for the problematic deliveries of your suppliers. 1....

Identify the Failed Order Lines (FOLs) that you want to check. Go to Root Cause Analysis (RCA) tab and use the available search filters to narrow down the l...

Q: I want to update more FOLs at once, with the same info. I can find export Excel option in burger menu, but cannot find import or upload option anywhere. ...

Q: Is there any possibility to customize (add/hide) filters shown in "Search" part?  A: Yes, you can customize RCA search filters according...

Q: How can I save search filters that I use on a regular basis or that I want to check later? A: In order to save your preferred search filters, plea...

Q: How can I filter FOL search results by using Metro Article Number?  E. G.: When I fill in Metro Article Number "664854003001" in the specific ...

Q: Is there any possibility to customize (add/remove) the columns which can be seen in the FOLs table? A: Yes, it is possible.  Step 1: You can do it f...