GENERAL 14

• How to contact SCOT support
• Emergency! What do I do?
• SCOT highlights and how we can help you
• How to request SCOT Internal user accounts
• How to request SCOT Supplier accounts

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RCA Management 20

• What are RCA1, RCA2 and RCA3?
• How to manage FOLs
• FOL Bulk Update
• How can Suppliers assign RCA2
• Root Cause Tree and general overview of consideration types

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PRCA Management 6

• How PRCA works & advantages of PRCA (proactive vs reactive)
• How to create PRCA as Metro Admin
• Difference PRCA created by Supplier vs created by Metro Admin
• How to check PRCA rules created by Supplier(s)
• Is PRCA approval needed

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PORTFOLIO Performance 5

• Portfolio Performance Calculation
• Month closure for suppliers
• Early Deliveries impact on OTIF
• How to assign portfolio to Admin users
• Multiple suppliers selection at portfolio creation

PENALTIES 5

• Penalization Contracts Types
• Difference between Penalization Results and Penalization Details
• How to create Supplier Child contracts
• How to transfer penalties to MCCM
• How to handle negotiated amounts

BULK Email 3

• Report Types
• How to delete recipient(s) from the recipient list
• Failure Delivery Check (failed recipients, status, possible reasons)

New Supplier Interface 12

• Homepage | General presentation
• Homepage | Business Overview
• Homepage | Performance Summary
• Homepage | Operational Weekly Dashboard
• Homepage | Detailed KPI View

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