The Operational Dashboard in the homepage of a supplier consists of an overview of the following sections:

• OTIF Contributors
• RCA
• Logistic Parameter Insights

The selection of Period is available for Last 1 Week, Last 2 Weeks, Last 3 Weeks and Last 1 Month. Supplier can select the period he is interested in.

NOTE: “Last 1 Month” stands for the last complete calendar month. This means the previous month which has already ended (and not the last 4 consecutive weeks).

E.g. Throughout October, Last 1 month is considered the entire month of September.

OTIF Contributors: Positive and Negative

These sections display the number of Article variants which contribute to Negative, respectively Positive OTIF. By clicking on the number, suppliers are redirected to the Contributors page - with the filters set on homepage automatically applied (supplier number, period, negative or positive contributors).

The detail level goes down to article variant on Contributors page. While on Homepage, OTIF, availability and Lost Sale Opportunity are broken down to supplier account level, giving a more general overview, Contributors goes down to most detailed level possible and brings in the spotlight best performing article variants and worst performing article variants. It is extremely important to single out these article variants and understand the reasons behind their good or bad performance in order to keep optimising OTIF, Availability and Lost Sales Opportunity.

For details, please check the articles dedicated to Contributors page.

RCA (Root Cause Analysis)

This section displays two types of Failed Order Lines (FOLs), namely New FOL and Rejected FOL.

New FOLs, not commented by suppliers, as well as FOLs which are checked and rejected by Metro are of interest to suppliers, so they are both displayed on the homepage. 

Clicking on these two options redirects to the Root Cause Analysis section, with the corresponding filters predefined in order to show New FOLs (not commented by supplier, supplier needs to take action on FOL: RCA2 is null, RCA3 is null) or Rejected FOLs (rejected by Metro).

Logic for New FOLs and Rejected FOLs

New FOLs:

- logic: RCA2 is null and RCA3 is null

- Not necessarily new, but not commented by supplier

- Supplier needs to take action on these FOLs and enter his RCs and comments

Rejected FOLs:

- logic: RCA2 and RCA3 can be NULL or NOT NULL

- RCA Approved by Metro = False (2, Rejected)

- Supplier cannot comment on these FOLs rejected by Metro anymore, but can contact Metro to provide feedback if needed

Logistic Parameter Insights

This section brings forward specific articles which might need the supplier's attention. As the Info (i) bubble text explains it, the articles highlighted here might have some misalignments in the Metro system and, by using Logistic Parameters editing options, suppliers can improve correctness and accuracy of the data so that for the next deliveries OTIF will be better.

How does this work?

SCOT checks FOLs generated for the preselected period and account and counts articles from FOLs with specific root cause. For example, FOLs related to incorrect MOQ (Minimum Order Quantity) or to order/delivery schedules. The number of these articles is displayed in the Logistic Parameters Insights, under MOQ, MU in Pallet, Order Schedule. By clicking on one of these numbers, suppliers are redirected to the corresponding section in Logistic Parameters, where they can check the data related to these articles and correct it if it is wrong.

1. MOQ (Minimum Order Quantity)

This section shows the number of articles for which FOLs were generated because the orders did not respect the agreed minimum order quantity (MOQ).

This section includes all articles for which FOLs had RCA 1 - Root cause 21 - Order below agreed MOQ (Minimum Order Quantity).

Clicking on the number below MOQ will redirect suppliers to Logistic Parameters - Article parameters section.

Suppliers can check the articles listed and, in case MOQ or Order Batch needs changes, they can click on the Edit icon to initiate a change request (more about this in the Logistic Parameters articles).

2. MU in Pallet  (Coming soon)

3. Order Schedule

This section shows the number of articles for which FOLs were generated because the orders did not respect the agreed order and delivery schedules.

This section includes all articles for which FOLs had RCA 1 - Root cause 23 - Order does not respect agreed order and delivery schedule.

Clicking on the number below Order/Delivery Schedule, suppliers will be redirected to Logistic Parameters - Order/Delivery parameters section.

Suppliers can check the articles listed and, in case delivery schedules (OD/DD/LT) need changes, they can click on the Edit icon to initiate a change request.

NOTE: Here more number of articles are displayed, because SCOT shows articles at delivery location level. So, for each article, there might be several records because the same article is delivered to multiple Metro locations (store, platform, etc.).

4. Supplier Holiday

This section shows the status of Supplier holiday change requests sent to You. Requests can be In Progress, Approved or Rejected.

By clicking on the number below each status, suppliers will be redirected to the Logistic parameters - Supplier Holidays section where they can check each record.

In Progress:

Approved:

Rejected: