Q: We sent Bulk Email for Performance Report Monthly to all suppliers, but for several suppliers we received Failed Delivery status. How can we check to which suppliers the Report was not sent?


A: You can check the failed recipients by clicking on the figure (this is "2" in this case) shown at Failed Recipients line:



It will open a list of suppliers who did not receive the email:





FAILED MAIL STATUS

Here are more details on the meaning status for failed emails sent via Bulk email:


More details on email status are available here: https://www.mailjet.com/blog/news/emailing-stats-meaning/ 


  • Soft Bounces: email is sent back to the sender, but only for temporary delivery issues such as the recipient’s inbox is too full, the server is down or the message is too big for the recipient’s inbox or there is a connection timeout. In these cases, redelivery will be attempted automatically. If the email is not delivered within 5 days, it’s marked as bounced.


  • Bounced: Recipient was not reachable with this Address. e.g. account is not existing anymore.


  • Unsubscribed: Recipient don't want to receive E-Mails from this sender address.


  • Blocked: E-Mails were „bounced“ before but you send them an Email again without cleaning the contact list. Mailjet hat marked this address internally. E-Mail is “blocked”.


  • Spam: if recipient mark the E-Mails as Spam


  • Hard bounce: email is sent back to the sender because it couldn’t be delivered for permanent reasons. It could be that the email address was typed incorrectly.


  • Deferred – the receiving email server has delayed delivery of the message. The mail is added to the mail queue and delivery will be reattempted for 24h. If it still fails, status will change to softbounced.


IMPORTANT to take into consideration:

For the bulk email to be generated for a User, it’s necessary to have followed the full process.


Example: Why is the Bulk Email of Penalty Report for supplier 99999 was not sent?


1. Has the Supplier an Active Contract with the respective penalisation rates, OTIF Target for calculation and Supplier’s email entered? (Only Active Contracts receive Penalties)


2. Has the Supplier 99999 FOLs in the current month? (RCA tab)


3. Was the Performance (% OTIF) calculated? (Portfolio Performance tab - recalculate if not. Only after the 9th  of the next month)


4. Was the Penalty Result (€ Amount) calculated? (Penalisation Results tab -> manually calculate if not. Only after Performance was calculated)


5. Only there the e-mail should be generated and received by the Supplier (and could fail if the mail box of the supplier is full or has SCOT as SPAM, to be checked)