Article Parameters is the place where you can view the data related to the articles you deliver to Metro, such as minimum order quantity, number of stores where article is active or blocked or unavailable. Now you can also use this section in SCOT to request changes to your article parameters.

Your changes will automatically become visible to Metro, who will assess and register them in the master data. You will also be able to view the status of your change requests directly in SCOT under Article Parameters section. 

1. Search Filters - Find the needed article records

Go to Logistic Parameters. The first tab, Article Parameters, is shown by default.

Use the top filters to find the needed articles. Select All Contributors under Contributor Type in order to access the entire list of articles registered with Metro, then narrow down the results by using the other filters: Account (if you company has several supplier numbers), Article Variant No - Name (if you know the exact reference number), Supplier Article No (as used in your own system) or GTIN.

Click on the Search button.

A list of results is shown under Article Parameters, the number of records also being specified.

IMPORTANT:

- The Contributor Type filter impacts only the Article Parameters results grid, not the Manage Request grid.

- The Account, Article Variant No - Name, Supplier Article No and GTIN filters impact both grids: Article Parameters and Manage Request.

2. Article Parameters grid - Request a change

Use the Edit icon in front of the record of your choice in order to register a change request for that specific record. A pop-up window Edit Article Parameters appears where you can edit the fields:

• Date From
• MOQ
• Order Batch
• MU in Pallet
• MU in Layer

Optionally, you can enter a message for Metro in the Comments field.

Click on Send Request when ready.

IMPORTANT:

When you edit a record, please note the following conditions which apply in order for your change request to be processed by the system:

- at least one value of the mandatory fields needs to be changed

- all mandatory fields (marked with asterisk *) need to be filled

- Date From needs to be current date plus at least one day

- Duplicate records are not permitted by the system: in case you try to edit a record in the Manage Request grid and your changes would make this record identical to the original record from the Article Parameters grid, the system will not allow this and will show a relevant error message.

SCOT will show you relevant error messages in case any of the above conditions are not met so you know exactly what the problem is and what to correct.

Once all the validations are done, a pop-up message appears stating that your change request has been submitted.

Click on Done and the request can be tracked under Manage Request.

NOTES: 

- The Edit icon is now disabled in the Article Parameters grid because a change request has already been created for that record. The Edit icon is disabled until the corresponding change request status changes to Completed, indicating that the current change request is now fully completed and that a new request can be created against the newly updated record. In case the initial change request is Rejected, the same record can have a fresh change request created for it. 

- After submitting your request, you can edit it under the Manage Request table if the filter status is Created (meaning that Metro has not started working on it).

3. Manage Request grid - Edit or delete your created change requests

Now your edited record is shown under the Manage Request grid. This is what we call a "change request" for one of your article records.

Each record has four columns marked as Current and four columns marked as New for each of the editable fields MOQ, Order Batch, Current MU in pallet and Current MU in layer. This allows both you and Metro, when they will review your change requests, to quickly and easily identify the field(s) where the change(s) have been done.

IMPORTANT:

- Only the edited fields will be filled in under Current. The ones which remain unchanged are empty. Under New, all fields are populated. 

- This is how the edited record will look like if it is approved by Metro:

You can use the Edit icon in front of the record to make additional changes.

You can use the Delete icon to delete that change request in case you made it by mistake or it is no longer needed.

NOTE: Editing and deleting a change request record is possible as long as the record status is Created. As soon as Metro starts working on it, you will no longer be able to make changes.

4. Filter Status - Check the status of your change requests

On top of the Manage Request grid, there is a Filter Status selector. You can use it to filter your change requests depending on their current status.

These are the available statuses:

• Created - you created your change request and you can still edit or delete it if needed. Metro has not taken any action yet.
• In Progress - Metro has started working on your change request. You can no longer modify it.
• Approved - Metro has approved your change request but the needed update has not yet been done in metro source systems. You cannot modify your request.
• Rejected - Metro has rejected your change request. Your record becomes available for editing again under Supplier Holidays.
• Completed - Metro has approved your request and the change is applied in sourcing systems. Once status is Completed, the record becomes available for editing again under Supplier Holidays.
• Select All option allows you to see all records in the list, regardless of their status.

5. Additional information

If any comments were entered by you or by Metro, you can check them in the Comment field.

All standard functionalities related to Page Size and Configure Table apply also to the Manage Request grid.

Excel Export is also possible.