Dear All
INFORMATION
SLAs for CS RP - user is receiving mail if the task is not performed even after 3days and the task is Open.
Activity Name | Role | SLA in days | Reminder Email frequency post SLA Breach |
Fill RP Details By GQA | GQA Expert | 10 | every day |
Request Country Alignment By GQA | GQA Expert | 3 | every day |
Provide Alignment By Country QA | CQA Expert | 10 | every day |
Country QA rejects by adding comments to section | CQA Expert | 1 | every day |
Review Country Alignment By GQA | GQA Expert | 3 | every day |
Review By GQA Head(Hof) | GQA Hof | 3 | every day |
Amend changes GQA | GQA Expert | 3 | every day |
Supplier selection by GQA | GQA Expert | 3 | every day |
Add Annotations Supplier | SUPPLIER | 10 | every day |
Review Suppliers GQA | GQA Expert | 5 | every day |
Supplier selection by GQA | GQA Expert | 2 | every day |
Approve/Reject supplier annotation CQA | CQA Expert | 5 | every day |
Supplier awarding by GQA | GQA Expert | 5 |