Dear All
INFORMATION
SLAs for CS RP - user is receiving mail if the task is not performed even after 3days and the task is Open.
| Activity Name | Role | SLA in days | Reminder Email frequency post SLA Breach |
| Fill RP Details By GQA | GQA Expert | 10 | every day |
| Request Country Alignment By GQA | GQA Expert | 3 | every day |
| Provide Alignment By Country QA | CQA Expert | 10 | every day |
| Country QA rejects by adding comments to section | CQA Expert | 1 | every day |
| Review Country Alignment By GQA | GQA Expert | 3 | every day |
| Review By GQA Head(Hof) | GQA Hof | 3 | every day |
| Amend changes GQA | GQA Expert | 3 | every day |
| Supplier selection by GQA | GQA Expert | 3 | every day |
| Add Annotations Supplier | SUPPLIER | 10 | every day |
| Review Suppliers GQA | GQA Expert | 5 | every day |
| Supplier selection by GQA | GQA Expert | 2 | every day |
| Approve/Reject supplier annotation CQA | CQA Expert | 5 | every day |
| Supplier awarding by GQA | GQA Expert | 5 |