Assortment Range Planning (ARP) supports a modular assortment planning process, fully integrated with Merchandising. ARP improves assortment transparency, quality and discipline and reduces complexity. Also article master data quality will be enhanced. ARP workflow is directly connected with MMS.
How can Offer Solution Services help you?
- Did you consult the Global Training Package? Click here
- Did you already have a look at our Knowledge Base (FAQs)? Click here
Consultancy / Customer Care
If you as Category Managers/Merchandisers are not sure which handling would be the best and need consultancy, we will try to give you the best advice we know of. We will communicate with the product owner if necessary so that you are able to use ARP in the best possible way.
Help
If you need help in handling the application, we will explain the best we can so you are able to use ARP without struggling.
Cross Solution
If you face an issue in the application, it might be related to the different solutions around ARP (e.g. MMS, MDW). We will investigate, identify the root cause and address the issue accordingly. We will track progress and inform you once the issue is resolved.
eLearning / Tutorials
We offer a knowledge database online with FAQs so that you have access to our knowledge even if we are not available.
User Management
User accounts for ARP are initiated by the country administrators.
Customizing / Change
If you have ideas on how to improve ARP, if you miss functionalities, we will inform the product owner about it, aiming to meet your business needs and improve your overall experience with the Solution.
Performance
In case ARP is slow or slower than usual, you can contact us and we will try to help you with technical advice about your environment, we will try to reproduce the low performance and inform the development team about the issue so that they can improve the speed of the system.
Defect Handling
If anything goes wrong in ARP, like system down, technical errors or unexpected behavior of the application please raise an issue directly in your local JIRA SD Portal.
- Click here to know how to report incidents and technical bugs
How to reach us?