The Revionics Pricing solution provides the information and tools you need to take control of your pricing decisions and thrive in today's competitive retail market. The system empowers you to increase sales, profitability, productivity, and customer loyalty using a unique market data approach that leverages your existing sales history and price strategy with point-of-sale consumer demand intelligence to determine optimal pricing
How can Offer Solution Services help you?
Help
If you need help in handling the application, we will explain the best we can so you are able to use Revionics without struggling and even can get some assistance from provider.
- Please contact us if you have any question about what to do in Revionics.
Consultancy / Customer Care
If you are country pricing team/ pricing analyst and not sure about how to handle the issues .Please get in contact with us we will try to give you the best advice we know of. We will communicate it with Revionics or with the product owner if necessary so that you are able to use Revionics in the best possible way.
- Please contact us if you need advice around Revionics/Pricing.
Reporting
The tool offers various types of reports and dashboard such as competitors, operational, markdowns, promotion, sales and value measurement. The report can be easily accessed and depending upon the period you want to look for.
- Please contact us when you need more than the reports already provided in Revionics
Knowledge data base
The tool offers a knowledge data base library. It is a complete user guide with different tips and in various languages as well. It also helps to check with new upcoming release along with notes.
- Please contact us if you need more information and unable to find the knowledge data base.
User Management
If there is a new joiner in pricing team please let us know, we will create their account for MFT file transfer and upload, accordingly can also assist in creating new user for Revionics tool and ODIN mass upload.
Data Change & Validation
We help to improve the data by checking supplementary files which are uploaded by country on weekly basis on MFT portal. If there are some issues with processing of price cost files through MFT – ODIN – MMS, and some incorrect prices are published over MMS, we try to rectify the issues with each end of data load and processing.
- You can contact us for supplementary file checks
- Please contact us for rest of the issues with regards to incorrect data/ incorrect price upload
Defect Handling
If anything goes wrong in Revionics, like system down, technical errors or unexpected behavior of the application, we will try to reproduce the issue, provide a workaround if existing, contact the provider if necessary so that the issue is solved as soon as possible. The users get a stable environment where they can work better and you are informed about the progress of the issues.
- Please contact us in such cases
Customizing / Change
If you have ideas on how to improve Revionics or some new functionality which the users would like to have in tool, there is a possibility to have this depending upon your used business case and its relevance to the other country users. We will align your suggestions with the product owner and Revionics and try to get them implemented. We might even be able to provide a workaround until the implementation.
- Please contact us if you have any suggestion to improve Revionics or share best practices
Testing
We conduct end to end testing if there is a new machine to machine interface, just to check if the data flows in similar fashion with new interface and correct prices are uploaded in MMS. If there are any issues we try to rectify from all end of the data load and inform the provider and product owner about it. e.g. (SFTP-MFT)
- Please contact us if you need access to the UAT environment or any queries with regards to migration and testing between solution interfaces.
Performance
In case Revionics portal is slow, or slower than usual, you can contact us and we will try to help you with technical advice about your environment, we will try to reproduce the low performance and inform the provider about the issue so that they can improve the speed of the system.
- Please contact us when Revionics is running slow
How to reach us?
METRONOM Contacts:
Product Owner: Armin Fehl Armin.Fehl@metronom.com
Business Partner: Sagar Chauhan sagarsubhash.chauhan@metronom.com
Theodora Rammou theodora.rammou01@metronom.com