QAudits is an Audit tool which acts as common platform for both Global Assessors and Country Auditors to conduct assessment/audits. This tool helps to store all audit/assessment data digitally along with CAPs for the stores and head offices.
How can Offer Solution Services help you?
Consultancy / Customer Care
If you as Auditor or Quality Assurance Manager (instead of Head Office Operations) are not sure which handling would be the best and need consultancy, we will try to give you the best advice we know of. We will communicate with the provider art-Informatique or with the business owner, if necessary so that you are able to use Qaudits tool in the best possible way.
- Please contact us if you need advice around QA tool
Help
If you need help in handling the application, we will explain the best we can so you are able to use Qaudits tool without struggling.
- Please contact us if you have any question about what to do in Qaudits
Training / Onboarding
We offer trainings to country QA colleagues via TEAMS or Webex for new comers or for advanced users. You can start right away in Qaudits and learns about the many functionalities which may improve your work.
- Please contact us if a new colleague needs a training or if you would like an advanced training
E Learning / Tutorials
We offer a knowledge database online with videos so that you have access to our knowledge even if we are not available
User Management
If there is a new country that is onboarded to Qaudits, then we create initial account with the Role Head_Office_Operations. We will also deactivate accounts for the users who leaves Metro and conduct bi-yearly user checks.
Data Change & Validation
In special cases we will help to improve the data or to do massive changes, so that the data is accurate in Qaudits
- Please contact us in such cases
Customizing / Change
If you have ideas on how to improve Qaudits, if you miss functionalities, we will align your suggestions with the product owner and Metro AG and try to get them implemented. We might even be able to provide a workaround until the implementation.
- Please contact us if you have any suggestion to improve Qaudits
If anything goes wrong in Qaudits, like system down, technical errors or unexpected behaviour of the application, we will try to reproduce the issue, provide a workaround if existing, contact the provider if necessary so that the issue is solved as soon as possible. The users get a stable environment where they can work better and you are informed about the progress of the issues.
- Please contact us in such cases
Testing
We test new versions of the tool so that the quality of the application stays good or even improves. We answer any question related to your own tests (UAT - User Acceptance Test).
- Please contact us if you need access to the UAT environment or if you have questions related to the UAT
Performance
In case Qaudits is slow, or slower than usual, you can contact us and we will try to help you with technical advice about your environment, we will try to reproduce the low performance and inform the provider about the issue so that they can improve the speed of the system. It could also be the QAudit is not available to you but to your colleagues, such issues can be reported and we try to check and provide you appropriate solutions.
- Please contact us when Qaudits is slow or QAudits is not available
How to reach us?
Contacts:
Product Owners: Rene Nuernberger rene.nuernberger@metro.digital
Business Partners: Marina Monschizada marina.monschizada@metroitpartner.com
Deepika Singh deepika.singh@metroitpartner.com
Simone Suermann simone.suermann@metroitpartner.com