eSourcing enables buyers to conduct real-time local and international online tenders with multiple suppliers.
eSourcing offers facilitation of MCC's own brand strategy through collaborative own brand product development/sourcing from "Idea to shelf" on international, regional and country-individual level. Efficient Own Brand assortment building through international transparency.
How can Offer Solution Services help you?
Help
If you need help in handling the application, we will explain the best we can so you are able to use eSourcing without struggling.
- Please contact us if you have any question about what to do in eSourcing
Consultancy / Customer Care
- If you as Buyer, Category Manager or LTC are not sure which handling would be the best and need consultancy, we will try to give you the best advice we know of.
- COBM Project Maintendace - we offer complete assistance for project setup, article negotiation and awarding
- Check and control - before publishing an RFP or Auction we can check together if all settings are defined correctly and it will work as expected
- Please contact us if you need advice around eSourcing
Training / Onboarding
We offer trainings onsite (Düsseldorf & locally for groups) or with Webex for newcomers or for advanced users. You can start right away in eSourcing and learn how online tendering can help you in your daily work.
We offer also supplier trainings to become familiar with the tool for Price Requests and Auctions.
- Please contact us if a new colleague needs a training or if you would like an advanced training.
Reporting
- We support our LTC´s in report handling for their country.
User Management
If there is a new comer as Category Manager, LTC, QA Specialist or Packaging Specialist, we will create their user account. We will also deactivate the accounts if someone leaves Metro. If a supplier is delisted, you can ask us to deactivate the supplier.
Customizing / Change
If you have ideas or expectations on how to improve eSourcing, if you miss functionalities, if you need a new template or any other configurations, we will inform the product owner about your needs in order to improve your overall experience with the tool to support your business needs.
We are constantly working on to improve the eSourcing application.
- Please contact us if you have any suggestion to improve eSourcing.
Cross Solution
If you need assistance for issues that concern both eSourcing and Quality Link, eCommodity, OBDM or MDW please let us know and we will do our best to offer the suitable solution.
- Please contact us if you have any issues related to eSourcing.
Testing
We test new versions of the tool so that the quality of the application stays good or even improves. We answer any question related to your own tests (UAT - User Acceptance Test).
- Please contact us if you have questions related to the UAT.
Defect Handling
If anything goes wrong in eSourcing, like system down, technical errors or unexpected behaviour of the application, we will try to reproduce the issue, provide a workaround if existing, contact the provider if necessary so that the issue is solved as soon as possible. The users get a stable environment where they can work better and you are informed about the progress of the issues.
- Please contact us in such cases
Performance
In case eSourcing is slow, or slower than usual, you can contact us and we will try to help you with technical advice about your environment, we will try to reproduce the low performance and inform the provider about the issue so that they can improve the speed of the system.
- Please contact us when eSourcing is slow