In order to open a request to Revionics support, please follow the steps below. 

• Once you login into portal – Top right you can click on Support

• A new screen will pop up like below 

• If you don’t have username and password, please let either of the business partner  ([email protected] or [email protected]) know about it, we can help to request the access for you.

• Login into the portal with the username and password which you have received . After you login a screen like below will appear . By clicking on Tickets you will move to another screen.

• After clicking on tickets, a screen like below will appear, click on the new ticket for creating a new request

• Once you click on "new ticket", a screen like below will appear. Please provide all the mandatory details marked in * 

Customer Information:

• Account Name : Select the account name, it is your country account like MCC FR, MCC RU. 
• To add additional colleague to recive the notifications over this issue add the desired email addresses in "Additional email addresses" field.
• To recieves notifcation on all the activies click on tab "Notify on all activities" 

Incident information : 

• Ticket type : Select "Software"
• Asset : "Pricing", "Quantity Discount Pricing" or "Reporting (PI)" can be selected
• Severity level : You can define the severit of the case from low- 4, normal - 3, high - 2, critical - 1.
• Environment : Prodction.
• Subject: Provide a subject to the ticket.
• Ticket description : Add the issue description, click on submit.
• Submit & Add Attchment:  add attachments required to investigate the issue.